We gathered below the most frequent questions regarding these topics.

Please click on the question to see the response appear.


How do I become a member?

It’s very easy. Simply fill in your details on our sign-up page. We’ll send you a link to the application form so you are able to confirm your membership. If you are 16 or younger, ask your parent or guardian to apply on your behalf and become a member and you can take part in the surveys via them.

Will it cost me anything to join AfriQA Opinions?

There are no costs associated with joining the panel and you can leave at any time. However, you will need an e-mail address to receive invitations to participate in surveys and you need to be able to access the internet to complete our online surveys.

What happens after I join?

We will send you an e-mail welcoming you to AfriQA Opinions. and you will begin receiving e-mail invitations to take surveys. The e-mails will contain all the information you need to take part. Once you complete the survey, you’ll have the opportunity to earn points directly redeemable as mobile phone credit by yourself and will be entered into our quarterly prize draw.

Can I join the panel if I live outside my home country?

No, unfortunately membership of this online panel is open only to residents.

Why have not received my confirmation code/email?

You should go into your email inbox and check if the confirmation has arrived or might have gone into the spam folder. You are looking for If you still cannot find it, please send an email to You can also search for emails from ”” to find it. Please add this email to your contact book to avoid our survey invitations and email further going to spam.

How do I verify my email?

You should go into your email inbox and check if the confirmation has arrived or might have gone into the spam folder. You are looking for If you still cannot find it, please send an email to You can also search for emails from ”” to find it. Please add this email to your contact book to avoid our survey invitations and email further going to spam.

How do I update my profile?

Remember that you have two accounts. Your point account has a profile which you can update from your country page: see to select your country. You also have a Earn as You Go account, and you can update your information by clicking the link to your profile at the bottom of every email you get from us. It is particularly important that you give us the right phone number because this is how we send you your rewards most of the time.

How do I link my email to my account?

When you registered with AfriQA Opinions, you gave us your email address. That address is the one we are using to create your accounts, both the Earn as you Go account and the point account. You don’t need to link anything, but you have to give us a valid email address, and make sure that our emails to you do not go into spam.


How long does an average survey take to complete?

The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.

Why are surveys conducted?

Surveys are conducted because businesses, governments, public bodies, and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.

Can you mail the surveys to me or conduct them over the phone?

Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet or on your mobile phone.

How often will I be asked to take surveys?

We send out survey invitations on a regular basis, but cannot say who or when any member will receive invitations. This is because each survey is customised and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.

Why have I not received any survey?

If you have not received any survey, it might be that you have not confirmed your point membership. Please look at your inbox, your spam or any other email coming from , which is the automated confirmation email.

If you have confirmed your membership, then it is a case of getting you a survey. Sometimes surveys become rare simply due to the fact that companies and brands do not need to do research in the country where you are located, therefore there are no surveys available.

What is important is that you are available as soon as surveys are live. You will get it directly in your inbox, just make sure that is in your list of allowed contacts so emails won’t go into the junk folder.

Why can I not access the survey?

If you have tried taking surveys and were screened out, then it might be that you did not qualify for the survey, or that we had already reached the quota of respondents we need.

On other occasions, the proxy/internet security system of the platform of our clients might be identifying you somehow outside of the country. The only thing we can suggest in this case is that you try taking the survey from another device, while we also ask our client to take off these security settings (which they are not always happy to do). We really try to do our best so that you get access to all surveys, but these settings are not always our call.

Why do I get an error message when I try to open the survey?

It sometimes happens that when you click the link, it is not working.
*The reasons might be:
-There is a problem with your connection or proxy system or device.
-There is an issue with the survey on our client platforms: which we have to rectify.
Please try again from another browser or device if you can. If this persists please send an email to with “Link not working” in the subject line and a description of the issue in the content.


How do I receive my mobile phone credits?

If you check your respondent profile and find that you have reached a sum redeemable as mobile phone credits, all you need to do is press “Redeem”, and the system will automatically send you the amount of mobile phone credit into your phone.

How does it work?

Your points are turned into mobile phone credits. Just make sure you do not lose your log in details.

Why have I not received my airtime/prize?

In market research we first gather the answers. We then read them over to make sure that respondents have answered coherently. That is why there is always a delay between the moment when you answer and the moment when we send you the airtime, or when your point account is credited.

When will I get my prize/airtime?

Whether you have claimed your points from your account or whether you took an Earn as You Go survey where you get the airtime directly, we send the airtime ON THE WEEK END. We sometimes delay it to the following Monday or Tuesday depending on network availability.

So, again, all you need to do is wait for the Earn as You Go Survey, and also for the points you have redeemed.

How do I check my points?

If you wish to know how to view your points, please note that you need to login to your account via your country page on . However also please note that if you took our earn as you go survey, we will send you your reward directly without going through the point system, so you won’t have to wait to reach a threshold to get rewarded.

What prizes can I get with AfriQA?

Our list of prizes are to be found HERE: Every prize plans we give have a threshold above which we can redeem. Be assured that we keep that threshold as low as possible so you can cash in quickly and don’t have to wait to receive a lot of surveys. We know that for some of you surveys are rare so we really are doing our best to help you cash in quickly.

How do I choose my payment method for the surveys I have completed?

Your preferred payment method is defined when you register and can be modified at any time in your profile. If you have a Paypal account, you can choose this payment method. To check the conditions of accessibility to the Paypal service, please contact the service concerned. In the event that Paypal or other cash payment methods are not available, we will offer you mobile phone credits.


If I become a member of the AfriQA Opinions panel, will I receive emails advertising other products or services?

No, AfriQA Opinions ensures not to transmit the personal information of its members in any form. AfriQA Opinions will never try to sell you another product or service.

Who can I talk to if I have any privacy concerns?

Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the AfriQA Opinions website.

Why do you need my personal information?

Generally, personal information is used:

  1. to communicate with you regarding panel membership and survey participation;
  2. to tailor survey opportunities to you;
  3. to comply with legal obligations, including, without limitation, complying with taxation requirements;
  4. to administer and manage our incentive programmes and fulfil your requests for incentives;
  5. to facilitate your entry into our prize draw and communicate with you regarding prize draw entries; and
  6. to update our records.
Why did I get an e-mail with a link to join AfriQA Opinions. if I didn't apply myself?

It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to become a member of AfriQA Opinions. It’s also possible that someone has used your e-mail address without your permission. If you don’t want to join, simply ignore the e-mail and the reminder that will be sent. Your details will not be included on our members’ list and you will not be contacted again.

How do I sign up/register/check my balance?

To sign up and/or login, please go to choose your country and register/login. Please note you will part of the point account programme, where you accumulate points, and the earn as you go account where you will receive the airtime and rewards directly without having to do anything.

How can I change my phone number?

If you wish to update or change your phone number, please login to your account on your country page on To change your number on the Earn as You Go Account, simply click the “update your profile link” at the bottom of any email we send you. A form will pop up for you to change your information.

Why can’t I get through to the Whatsapp helpline?

Our Whatsapp helpline has become so busy that we cannot attend to it anymore. We will rekindle it in order to send you direct messages in the future. However at this stage we will answer you via this inbox only. We manage now over 20000 respondents and it has become difficult to respond to everyone by phone chats.

How can I reset my password?

Simply go to your country page on and click the link below the login page to reclaim your password

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