We gathered below the most frequent questions regarding these topics.

Please click on the question to see the response appear.


How do I become a member?

It’s very easy. Simply fill in your details on our sign-up page. We’ll send you a link to the application form so you are able to confirm your membership. If you are 16 or younger, ask your parent or guardian to apply on your behalf and become a member and you can take part in the surveys via them.

Will it cost me anything to join AfriQA Opinions?

There are no costs associated with joining the panel and you can leave at any time. However, you will need an e-mail address to receive invitations to participate in surveys and you need to be able to access the internet to complete our online surveys.

What happens after I join?

We will send you an e-mail welcoming you to AfriQA Opinions. and you will begin receiving e-mail invitations to take surveys. The e-mails will contain all the information you need to take part. Once you complete the survey, you’ll have the opportunity to earn points directly redeemable as mobile phone credit by yourself and will be entered into our quarterly prize draw.

Can I join the panel if I live outside my home country?

No, unfortunately membership of this online panel is open only to residents.


How long does an average survey take to complete?

The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.

Why are surveys conducted?

Surveys are conducted because businesses, governments, public bodies, and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.

Can you mail the surveys to me or conduct them over the phone?

Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet or on your mobile phone.

How often will I be asked to take surveys?

We send out survey invitations on a regular basis, but cannot say who or when any member will receive invitations. This is because each survey is customised and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.


How do I receive my mobile phone credits?

If you check your respondent profile and find that you have reached a sum redeemable as mobile phone credits, all you need to do is press “Redeem”, and the system will automatically send you the amount of mobile phone credit into your phone.

How does it work?

Your points are turned into mobile phone credits. Just make sure you do not lose your log in details.


Who can I talk to if I have any privacy concerns?

Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the AfriQA Opinions. website.

Why do you need my personal information?

Generally, personal information is used:

  1. to communicate with you regarding panel membership and survey participation;
  2. to tailor survey opportunities to you;
  3. to comply with legal obligations, including, without limitation, complying with taxation requirements;
  4. to administer and manage our incentive programmes and fulfil your requests for incentives;
  5. to facilitate your entry into our prize draw and communicate with you regarding prize draw entries; and
  6. to update our records.
Why did I get an e-mail with a link to join AfriQA Opinions. if I didn't apply myself?

It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to become a member of AfriQA Opinions. It’s also possible that someone has used your e-mail address without your permission. If you don’t want to join, simply ignore the e-mail and the reminder that will be sent. Your details will not be included on our members’ list and you will not be contacted again.