AfriQA FAQs
We gathered below the most frequent questions regarding these topics.
Please click on the question to see the response appear.
REGISTRATION AND MEMBERSHIP
How do I become a member?
Fill in your details on our sign-up page. That is the whole process. There is no confirmation email to click and nothing else to complete — you are registered as soon as you submit the form.
Is there a minimum age?
You must be 16 or older to register in your own name. If you are younger, a parent or guardian must register and you can take part under their supervision.
Will it cost me anything?
No. Membership is free and always will be. You need a valid email address and an internet connection. You can leave at any time.
What happens after I join?
You start receiving our emails straight away, including a short series explaining how everything works. Survey invitations arrive by email when a study matches your profile. The daily polls run every day on WhatsApp and Facebook, whether or not a survey is available to you.
Can I join if I live outside the country I registered for?
No. Each panel is open to people who actually live in that country. Our clients are buying the opinions of residents, and we verify location.
Do I need an account or a password?
No. There is no login and no dashboard. Everything reaches you by email and through our poll channels.
How do I update my details or change my phone number?
Use the update link in any survey invitation email we send you. Do it as soon as anything changes, especially your phone number — that is where your rewards are sent.
Will I lose my membership if I'm inactive?
No, your membership does not expire. But if you go a long time without opening our emails, our system will gradually reduce how often it sends to you, and eventually stop. This protects delivery for everyone. Opening the weekly email is enough to stay active.
How do I leave?
Use the unsubscribe link at the bottom of any email.
How do I leave?
Use the unsubscribe link at the bottom of any email.
SURVEYS
How long does a survey take?
Surveys vary in length. You are paid more for longer surveys. As a guide, a 10 to 15 minute survey is worth around the equivalent of one US dollar. Longer surveys pay proportionally more, and we sometimes pay above the standard rate for studies that are demanding or complex.
How often will I receive surveys?
It depends entirely on what our clients are researching and whether you match. Some months there will be several, some months none at all. We only invite you when you genuinely fit, because sending you studies you cannot complete wastes your time and ours.
Why have I not received any surveys?
Usually because no current study is looking for your profile — your country, age group or occupation. It is not a reflection on you. Keep your details up to date, because that is what we match against, and check your Promotions and Spam folders.
Are surveys available in my language?
Surveys are written in the language most widely spoken in your country.
Can I take surveys on my phone?
Yes. Almost all our members do, and surveys are designed for mobile first.
How much data does a survey use?
It varies, but surveys for our African panels are built to keep data use low. We test them, and when a study is badly designed and uses too much data, we flag it and increase the reward to compensate.
I was screened out partway through. Do I get anything?
It depends how long it took.
— Short screen-out — a few questions and you did not match. No reward.
— Long screen-out — around five minutes or more. We pay you as if it were a five-minute survey.
If you take part in our other AfriQA programmes, different arrangements may apply to you.
I can't open the survey, or I get an error.
Usually one of three things:
— Quota full. We already have enough answers from people with your profile. These close fast.
— Security or location. If you are using a VPN or proxy, or your connection makes it look like you are outside the country, you will be blocked. Turn off any VPN and try switching between WiFi and mobile data.
— A technical glitch. Try a different browser.
The survey froze or I lost connection. Do I still get paid?
Only fully completed surveys are paid. Where we can, we ask the client to let you back in to finish, and we will always try. Email members@afriq-a.com if it happens.
I finished but didn't see a confirmation page. Did it count?
You need to reach the page that says “Congratulations, you have finished the study.” That page is what records your completion and starts the 48 hours. If you reached the end and never saw it, email members@afriq-a.com and we will reconcile it manually with the client.
Why was I disqualified for quality?
A few possible reasons:
— You had already taken the same study through another panel. Studies are shared across providers, and duplicate answers cannot be used.
— Answers were inconsistent or contradicted each other. Most surveys contain attention checks.
— The survey moved faster than it is possible to read the questions.
Sometimes it is not your fault at all — some studies have security settings that wrongly block people, often because of VPN or network detection. When that happens we take it up with the client and get the study re-sent to you without the lock.
REWARDS AND PAYMENT
How much is a survey worth?
Every invitation tells you the reward in your local currency before you start. As a guide, a 10 to 15 minute survey is worth around the equivalent of one US dollar. Longer surveys pay proportionally more, and we sometimes pay above the standard rate for studies that are demanding.
When do I get paid?
Within 48 hours of completing the survey. The clock starts when you reach the “Congratulations, you have finished the study” page.
Does that include weekends and public holidays?
Yes. The 48 hours runs every day of the week, including weekends and public holidays.
It has been more than 48 hours.
Email members@afriq-a.com with the phone number you registered and the date you took the survey. Either your reward is in process, or your completion was not recorded on our side and we need to check with the client. Either way we will tell you what happened.
What form does the reward take?
Mobile airtime, in almost all cases. It is the fastest and most reliable way to pay small amounts across our markets. We are working on cash options, but they remain difficult for small transactions.
Which number does it go to?
The mobile number you gave when you registered. Keep it current using the update link in any survey invitation — once airtime has been sent it cannot be recalled or re-sent.
My number has changed and the reward went to my old number.
Airtime is sent to the number on your profile, and once it has been sent neither we nor the network can recall it or re-send it.
Please update your number as soon as it changes, using the link in any survey invitation. It takes a few seconds, and it is the single thing that makes sure your rewards reach you.
The amount was slightly different to what I expected.
Rewards are set in your local currency at the time of the invitation. Small differences can occur from exchange rate movement on the day of sending, or from the way your network rounds airtime top-ups. If the difference is significant, email members@afriq-a.com and we will look at it.
Do I pay any fee or tax on it?
We never charge you a fee and we never deduct anything from your reward. The full amount is sent to your phone exactly as stated.
My mobile number is registered in a different country to my profile.
Our clients buy answers from people who live in a particular country, and your email address and mobile number together are how we confirm that you do. If your number belongs to a different country, we cannot send your reward to it, and your answers may be set aside during quality checks.
If you have moved, update your details so your country and your number match. In rare cases — studies looking specifically for frequent travellers — we can make an exception, and we will tell you when that applies.
Do I need to redeem anything, or reach a minimum?
No. No points, no thresholds, no account, nothing to redeem. You complete a survey, we send the reward.
DAILY POLLS AND PRIZE DRAWS
What are the daily polls?
We ask Africa one question every day, on WhatsApp and Facebook. One tap to answer. It takes seconds, it happens every day, and it runs whether or not a survey is available to you.
How do I enter the prize draw?
By voting on the Facebook poll. Every vote is an entry — one tap and you are in. You do not need to comment, although comments are always welcome and we publish the best ones.
Why don't WhatsApp votes count as entries?
Because WhatsApp poll votes are anonymous. Even we cannot see who voted, which protects your privacy but means we have no way to send you a prize. On Facebook we can see who voted. Vote in both — only the Facebook vote enters you into the draw.
How will I know if I've won?
Winners are announced publicly on our Facebook page every [ Friday ]. If you see your name, contact us at members@afriq-a.com.
We will only ever ask you for three things: your first name, your city, and the phone number or email address you registered with. We check those against our records and send your airtime.
What are the prizes, and how often?
Airtime, drawn every [ Friday ]. There are several winners each week. You can win once in any given week.
How long do I have to claim?
You must claim within the same week as the announcement and before the next prize draw. Winners are announced every [ Friday ]. After that deadline, the prize is returned to the pool.
I was announced as a winner but nothing has arrived.
Prizes are sent in batches once we have confirmed each winner, so there may be a short wait after the announcement. It can also mean we have not yet heard from you, the details you sent did not match our records, or your number could not receive airtime.
If you are confident your claim is valid, email members@afriq-a.com with your first name, city and registered phone number.
TRUST, PRIVACY AND SECURITY
Someone messaged me saying I've won. Is it real?
Probably not. We announce every winner publicly, and we never contact winners first — you contact us.
We will never send you a direct message asking for money, a PIN, a password or your bank details. We will never ask you to pay a fee to release a prize. If you receive anything like that, do not reply, and forward it to members@afriq-a.com.
Will you ever ask me to pay anything?
Never. Not to join, not to take part, not to receive a reward. We will never ask for your bank details, your PIN or your password, and we will never sell your personal information.
If anyone contacts you claiming to be AfriQA and asks for money or a PIN, it is not us — contact members@afriq-a.com.
What do you do with my answers?
They are combined with everyone else’s and reported as totals — “48% of people in Lagos prefer Brand X.” Your individual answers are never shared with your name attached, and your details are never sold for marketing.
Can you delete my data?
Unsubscribing and deleting are two different things.
— Unsubscribe — use the link at the bottom of any email. We stop emailing you. We keep your email address on a suppression list so that we never contact you again by mistake.
— Delete my data — email members@afriq-a.com and ask. We remove your personal details and keep only the minimum needed to honour that suppression list.
GETTING HELP
How do I contact you?
Email members@afriq-a.com. One address for everything — rewards, prize draws, old points balances, technical problems, anything else.
Please check this page first, as most answers are here and it is the fastest way to get one. If your problem is technical, include a screenshot.
How quickly will you reply?
Within 2 to 4 working days. We are a small team serving over 20,000 members, so checking this page first genuinely helps us get to the people who need us.
